Volunteer Services

Yavapai Regional Medical Center (YRMC) is proud to offer our patients and their families the services of caring, compassionate and talented volunteers. These volunteers give over 100,000 hours a year to YRMC, making our Volunteer Services program among the largest in western Yavapai County. The reasons people volunteer at YRMC are as varied as the volunteers themselves and as diverse as the talents they bring to YRMC. Together, our dedicated volunteers:
  • strengthen YRMC’s connection to western Yavapai County;
  • enrich the experiences of YRMC patients and their families;
  • support YRMC’s Total Healing Environment; and
  • advance YRMC’s non-profit, community-based healthcare mission.

Our volunteers are essential members of the YRMC team who:

  • Share their unique talents by participating in one of our complementary therapies— humor, music or pet therapy.
  • Serve in patient care areas, including Emergency Services, and behind-the-scenes in office settings (like our Business Office).
  • Guide and support patients and their families at information desks throughout YRMC.
  • Create a boutique atmosphere for shoppers in Gift Shops at YRMC East and YRMC West.

YRMC’s Volunteer Services programs and opportunities include:

    Our Music Therapy volunteers strike a calming and relaxing note for hospitalized patients by playing live acoustic music at YRMC East and YRMC West. This soothing music can have a healthful effect on respiration, temperature and pain. Our Music Therapy volunteers play in patient rooms at YRMC East and YRMC West as well as in the waiting areas, lobbies and Cafeterias at both hospital campuses. 


    Most people intuitively understand that petting a dog can be therapeutic. Research now shows that pets can lower blood pressure, reduce anxiety and enhance healing. YRMC’s Pets Are Warm Support (PAWS) program puts this information into action. PAWS volunteers and their trained dogs are available to visit patients in their hospital rooms. YRMC is affiliated with Pet Partners, which evaluates and tests all animals to ensure that their health, skills and aptitude meet rigorous standards. To arrange a PAWS visit, check with your caregiver first and then call Volunteer Services.


    Laughter has measurable therapeutic benefits. It can reduce stress and anxiety, lower blood pressure and release endorphins that may lessen pain and boost the immune system. YRMC embraces the fact that laughter is good medicine with its Humor Therapy program. Clowns—who are specially trained to work in the hospital setting—visit patients at YRMC East and YRMC West.


    YRMC’s volunteers assist caregivers at:
    • YRMC East
    • YRMC West
    • YRMC Del E. Webb Outpatient Center
    • YRMC PhysicianCare Offices
    • YRMC Outreach Programs 
    Volunteers serve patients in patient care areas, ranging from the Intensive Care Unit to the Emergency Department to other departments.


    YRMC’s patient ambassadors provide personalized visits to patients at YRMC, including:
    • Reading
    • Shopping for toiletries as well as other small items in the YRMC Gift Shops
    • Helping patients write letters
    Speak to your caregiver to request the assistance of a patient ambassador.


    If you’re looking for an unfamiliar area at YRMC East or YRMC West, it’s likely one of our volunteers will guide you to your destination. They operate a courtesy shuttle at YRMC East and YRMC West to take visitors to and from the hospital entrance.Our volunteers will also escort you throughout both facilities.


    Many volunteers work “behind the scenes” in areas that support YRMC’s patient-focused mission. For example, YRMC volunteers organize the important information that is featured in YRMC’s Physician Listing Service. Many other departments also tap the expertise of volunteers.


    Our volunteers organize the File of Life program at the hospital and in the community. File of Life is available to all YRMC patients as well as people in our community. Available free of charge, the File of Life is a red magnetic folder that can be attached to the refrigerator of your home. The folder is designed to organize important information including, emergency contacts, medical conditions, medications, medical insurance and advance directive forms. The folder includes a window sticker that alerts paramedics that a File of Life is in the home. For information about the File of Life, including community presentations, contact Volunteer Services.


To learn more about joining YRMC Volunteer team, visit Volunteer at YRMC.