The YRMC Business Office – also called Patient Financial Services – handles payment for all YRMC services and will work with you to ensure that your insurance company is billed in a proper and timely manner.
The Patient Financial Services staff appreciates how difficult it can be to understand your healthcare insurance—the services it covers, how much it pays and your responsibilities for such things as deductibles. State and federal government plans such as Medicare and AHCCCS can be particularly difficult and complex.
Our Patient Financial Services staff is here to help explain your insurance carrier’s plan provisions. The type of information they will need in order to help you includes:
- Personal data—name, age, address
- Social Security Number
- Employment information for you and your spouse (if applicable)
- Insurance carriers, addresses and policy numbers
- Insurance card information
It is important to understand and comply with the instructions on your insurance card regarding pre-authorization for hospitalization. You will also be asked upon your admission if you want us to contact your physician or a family member.
If you have an amount due on your hospital bill and are unable to pay it in full, call Patient Financial Services customer service, and a representative will assist you in setting up payment arrangements. In addition, patients who require care but have limited ability to pay may be eligible for our Financial Assistance Program.