Effective: December 12, 2018
IF YOU DO NOT AGREE WITH THE BELOW POLICY, PLEASE DO NOT USE OR ACCESS THIS PLATFORM FOR ANY PURPOSE.
Disclosure of Information Practices
Whether you are a patient (or legal representative) or a Provider-affiliated physician, we may track use of your user name and may also capture the paths taken as you move from page to page (i.e., your "click stream" activity). When you log in, your user name and password will be logged by our system in an audit log.
As a user of the Platform, you may also choose to use the secure messaging feature of the Platform which will allows the exchange of communications between patients and Providers and which may contain identifiable health information. Communications sent via this feature are recorded and maintained by YRMC. Platform users have the ability to view the trail of messages received and sent via their Platform account. YRMC does not edit the content of the communications between patients and Providers.
Personally Identifiable Information
You may request additional information about the Platform and the Services by submitting your information to us or otherwise contacting us as set forth on the Platform. If you elect to send us your contact information, we will use your contact information to provide you the information you requested and otherwise communicate with you to respond to your inquiry.
Identifiable Health Information
If you are a patient or the legal representative of a patient, you must provide certain identifiable health information and medical history in order to complete your registration for Platform to request behavioral health or other medical consultations provided by the Providers (“Services”).
If you are a patient (or the legal representative of a patient), we will collect identifiable health information from you during the registration process and in the event you later request information or Services. We may collect any identifiable information that you provide to us, such as your name, address, e-mail address, gender, birth date and phone number. We also need your medical history in order for you to request Services.
When you register for the Platform via the Website, the registration process requires you to choose a user name and password for your account, which you should keep and maintain as confidential. If you choose to share your user name and password you understand that those individuals to whom you share that information will have access to your identifiable health information and will be able to add to your identifiable health information as though they were you. You will be responsible for all activities by users resulting from sharing or not maintaining the confidentiality of your user name or password.
If you are a registered patient user of the Platform, your identifiable health information (or that of the patient for whom you are the legal representative) will become accessible to YRMC in order to provide you access to such information through the Platform. This information includes the information you provide to YRMC for us to share with Providers and information uploaded to the Platform by Providers related to any Services.
Non-Identifiable Health Information
Either YRMC or our third party vendor on behalf of YRMC may also collect non-identifiable information, which is automatically collected as you browse or otherwise access the Platform. We may collect such information by tracking, or asking our third party vendor to track, your click-stream activity when such information is not tied to a user ID through the use of "cookie" technology or by tracking internet protocol (IP) addresses, as explained below.
Like many companies, we may use "cookie" technology on and off of the Platform. “Cookies” are small pieces of information that are stored by your browser on your computer’s hard drive. They enhance your online experience by saving your preferences while you are visiting a particular website. The cookies do not contain any identifiable health information and cannot profile your system or collect information from your hard drive.
The "help" portion of the toolbar on most browsers will tell you how to prevent your browser from accepting certain types of cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. Please note that disabling temporary cookies may prevent you from using and accessing this Platform. Disabling permanent cookies may also impact your use and access of the Platform and in particular will not allow you to see any personalization on the Platform that you may activate.
In addition, if you visit our Platform again after deleting a cookie, a new cookie may be activated.
We may also log and track IP addresses for systems administration purposes and for reporting usage trends. Your IP address is usually associated with the physical place from which you enter the Internet, the name of the domain and host from which you access the Internet, the browser software you use and your operating system, and may also depend on the date and time you access the Platform. By collecting your IP address, we may record the page that linked you to this Platform, the web pages you visit, the ads you see or click on, and other information about the type of web browser, computer, platform and settings you are using, and any search terms you enter on this Platform. IP addresses are not used to track an individual user’s session. This information only helps us determine how often different areas of our Website and Platform are visited.
We may combine non-identifiable information collected automatically (such as through IP addresses, cookies or click-stream monitoring) with any previously submitted personal information that we may have received from you.
We may collect your geographic location based on your IP address and other location-based data. However, we do not collect any device identifications.
We may also use various third party internet vendors to collect, track and analyze track analytical data regarding Website usage and trends.
Users of the Platform may have the opportunity to participate through the Platform in various YRMC surveys regarding use of the Platform and receipt of the Services.
If you choose not to receive survey invitations through the Platform you may change your privacy settings within the Platform.
Any survey responses that you choose to submit may be aggregated, de-identified and provided or sold to third parties as set forth below.
How Will Your Information Be Used And Disclosed?
Identifiable Health Information
We may use any identifiable health information or other information that you voluntarily provide us in order to provide you with information, products or services that you may request from YRMC.
We may also use your identifiable information to send you appointment reminders or other notifications regarding the Services. If you elect to provide us a cell phone number, you expressly consent that we can provide these communications to you via text message. Data or text charges may apply. You may change your preferred method of communication in your “My Account” setting.
To the extent permitted by applicable law, YRMC may share your information collected from this Platform with third parties. We will not sell or share information collected from this Platform to others in ways that are inconsistent from what is disclosed in this Policy. We do not sell, share or disclose your identifiable information collected from this Platform to any third parties for any marketing or advertising purposes.
Non-Identifiable Health Information
The non-identifiable health information we collect may be de-identified and shared with our suppliers and vendors and used in the aggregate to create summary statistics that help us analyze Platform usage trends, assess what information is of most and least importance, determine technical design specifications, arrange the Platform in the most user-friendly way, and identify system performance or problem areas.
We may also use your geographic location to provide you with specific content and direct you to your closest service providers to the extent permitted by applicable law.
Transfer of Data
While no web site can guarantee security, we maintain physical, administrative, electronic, technical and procedural safeguards to help protect your personal information collected via the Platform as required by applicable law. While we cannot guarantee that loss, misuse or alteration to data will not occur, we use industry standards, such as Secure Socket Layers ("SSL") technology, to help safeguard against such occurrences. In certain areas, the information passed between your browser and our system is encrypted with SSL technology to create a protected connection between you and our website to ensure confidentiality.
Our data center is both physically and electronically secured. Our servers are protected behind the Internet by using firewall and encryption technology. All data is stored and transferred in encrypted formats that exceed standards defined by HIPAA. No data is transferred to users that do not have specific data access keys.
We limit access to personally identifiable information about you to our employees and third-party agents, who we reasonably believe need to have access to your information to provide you with the information or services you request via the Platform.
In the event that a breach in our security systems occurs and there is a possibility that an unauthorized person acquires your personal information, we will notify you of such a breach as may be required by applicable law.
In order to help maintain security, you should never share your user ID or password and should always sign out when you are finished using the Platform.
We will maintain your information and allow you to request updates at any time by logging into your Platform account to access your information. We will also take steps to make sure that any updates that you provide are processed in a timely and complete manner.
Third Party Websites
What if I am accessing this Platform from outside of the United States?
Important Note Regarding Children
This Platform is not directed toward children under 18 years of age and YRMC does not knowingly collect information from children under 18 through this Platform. Any information submitted via the Platform regarding a minor under the age of 18 must be submitted by the minor's legal representative. To the extent permitted by applicable state law, minors may access their identifiable health information through their physician.
YRMC complies with the Children’s Online Privacy Protection Act (“COPPA”). YRMC does not knowingly allow anyone under the age of thirteen (13) to provide personal identifiable information on the Platform. If you think we have collected personal information from a child under the age of 13 through this Platform, please contact us immediately.
Yavapai Regional Medical Center
ATTN: Corporate Compliance Office
1003 Willow Creek Road
Prescott, AZ 86301