Welcome to YRMC’s Virtual Care Platform!

YRMC Virtual Care should not be used for medical emergencies. If you believe you are experiencing a medical emergency, call 911 immediately.

Yavapai Regional Medical Center (“YRMC,” “our” or “we”), acting on behalf of its subsidiaries, affiliates, and licensors, provides this mobile app and YRMC telehealth website (“YRMC Virtual Care Platform” or the “Platform”) to you, the end user (“you” or “your” or “I”) in order to provide you access to certain telemedicine services and consultations (“Services”) provided by YRMC physicians (each a “Provider”). Except where expressly noted otherwise, the Platform consists of all pages located here: https://www.yrmcvirtualcare.org. 

These Terms of Use, including the Conditions of Service, (“Terms”) are a legal agreement between you and YRMC. By using this Platform, you expressly (1) agree to the terms of these Terms and the YRMC Virtual Care Platform Privacy Policy, (2) affirm that you are physically located in the United States of America, and (3) consent to the collection and use of information as discussed in this Policy. If you do not agree with the Policy, do not use or access this Platform for any purpose.

Terms of Use

The information resources of YRMC are provided to facilitate the business of YRMC, its Centers and Affiliates. Use of the information presented in this Platform is for the personal use of you, the individual reading these pages. Use of information from this site for commercial purposes, other than those with written approval by YRMC, is not permitted. Use of icons and logos of YRMC, its Centers and Affiliates without the written permission of YRMC is forbidden. Use of U.S. mail addresses, e-mail addresses or telephone numbers for the purpose of contacting individuals at YRMC for any purpose other than the conduct of business of YRMC, its Centers, and Affiliates is not permitted.

Access to this Platform by you, the User, constitutes your acceptance of and agreement to the above terms of usage.

You acknowledge and agree (1) that your use of this Platform is at your own discretion and risk, (2) that use of any material, information or data downloaded or otherwise obtained through the use of this Platform is at your own discretion and risk, and (3) that you are solely responsible for any damage to your computer system for loss of data that results from the download of such material, information or data, and for any other form of damage that may be incurred.

You will need an email address/user name and password to set up your Platform account. You are responsible for maintaining the confidentiality of your user name and/or password and for restricting access to your account. You agree to accept responsibility for all activities that occur under your account or password. You agree to provide only current, complete, accurate and truthful information. If you are accessing and using the Platform on someone else's behalf, then you represent that you have the authority to bind that person as the principal to these Terms.  To the extent you do not have such authority you agree to be bound to these Terms and to accept liability for harm caused by any wrongful use of the Terms resulting from your access or use. We reserve the right to refuse service and/or terminate accounts without prior notice if these Terms are violated or if we decide, in our sole discretion, that it would be in our best interests to do so.

YOU AGREE TO DEFEND, INDEMNIFY AND HOLD HARMLESS YRMC, THE PROVIDERS, AND THEIR RESPECTIVE VENDORS, AFFILIATES AND THEIR OFFICERS, DIRECTORS, REPRESENTATIVES, EMPLOYEES, CONSULTANTS, AND AGENTS FROM AND AGAINST ANY CLAIMS, ALLEGATIONS, DAMAGES, LOSSES, LIABILITIES OR EXPENSES (INCLUDING, BUT NOT LIMITED TO ATTORNEYS' FEES) THAT SUCH PARTY MAY SUFFER OR INCUR AS A RESULT OF (I) YOUR USE OR MISUSE OF THE WEBSITE, (II) YOUR INFRINGEMENT OF ANY INTELLECTUAL PROPERTY OR OTHER RIGHT OF YRMC, OR ANY OTHER PERSON OR ENTITY, (III) YOUR VIOLATION OF ANY APPLICABLE LAW, INCLUDING WITHOUT LIMITATION ANY PRIVACY OR DATA SECURITY LAW OR REGULATION, OR (IV) YOUR VIOLATION OF THIS AGREEMENT. NOTWITHSTANDING THE FOREGOING, YRMC RESERVES THE RIGHT TO PARTICIPATE IN THE DEFENSE OF ANY SUCH CLAIM, SUBJECT TO YOUR INDEMNIFICATION OBLIGATION.

No Endorsement:  Reference to any product, recording, event, process, publication, service, or offering of any third party by name, trade name, trademark, service mark, YRMC name or otherwise does not constitute or imply the endorsement or recommendation of such by YRMC. Any views expressed by third parties on this Platform are solely the views of such third party and YRMC assumes no responsibility for the accuracy or veracity of any statement made by such third party.

Disclaimer: THIS PLATFORM AND ALL INFORMATION, SERVICES AND RELATED MATERIALS IT CONTAINS ARE PROVIDED "AS IS," “AS AVAILABLE” AND “WITH ALL FAULTS.” YRMC MAKES NO REPRESENTATION OR WARRANTY WHATSOEVER REGARDING THE COMPLETENESS, ACCURACY, CURRENCY, OR ADEQUACY OF, OR THE SUITABILITY, FUNCTIONALITY, AVAILABILITY, OR OPERATION OF THIS PLATFORM OR THE INFORMATION OR MATERIALS IT CONTAINS. TO THE FULLEST EXTENT PERMISSIBLE UNDER APPLICABLE LAW, YRMC, THE PROVIDERS AND THEIR RESPECTIVE AFFILIATES AND VENDORS, SPECIFICALLY DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO THIS PLATFORM AND THE INFORMATION AND MATERIALS CONTAINED ON THIS PLATFORM, INCLUDING WITHOUT LIMITATION THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT AND ANY WARRANTIES ARISING FROM A COURSE OF DEALING OR USAGE IN TRADE.

USE OF THE INTERNET IS INHERENTLY UNRELIABLE. AS A RESULT, NEITHER YRMC NOR THE PROVIDERS WARRANT THAT THE PLATFORM OR YOUR ACCESS TO THE PLATFORM WILL BE UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS IN THE PLATFORM WILL BE CORRECTED, OR THAT THIS PLATFORM OR THE SERVER THAT MAKES IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. NEITHER YRMC NOR THE PROVIDERS WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE USE OR THE RESULTS OF THE USE OF THE MATERIALS IN THIS PLATFORM IN TERMS OF THEIR CORRECTNESS, ACCURACY, RELIABILITY, OR OTHERWISE.

WHILE YRMC TAKES COMMERCIALLY REASONABLE EFFORTS TO PROTECT THE PRIVACY AND CONFIDENTIALITY OF YOUR INFORMATION AND TRANSACTIONS, YRMC CANNOT ENSURE ANY INTERNET TRANSACTION IS COMPLETELY SECURE. YRMC AND ITS VENDORS USE INDUSTRY STANDARD TECHNOLOGY TO HELP PROTECT AGAINST THE LOSS, MISUSE AND ALTERATION OF THE INFORMATION UNDER YRMC’S CONTROL; HOWEVER, YRMC DOES NOT GUARANTEE THAT SUCH LOSS, MISUSE OR ALTERATION WILL NOT OCCUR.

YOU UNDERSTAND THAT USE OF THE INTERNET AND THIS WEBSITE IS AT YOUR OWN RISK. NEITHER YRMC, THE PROVIDERS, NOR THEIR RESPECTIVE VENDORS, AFFILIATES OR SUPPLIERS IS RESPONSIBLE FOR ANY VIRUS OR DAMAGE TO YOUR COMPUTER, COMPUTER SOFTWARE, OR ANY LOSS OF DATA THAT MAY RESULT FROM USE OF THE WEBSITE OR ACCESS TO ANY SERVICES.

The Platform may be unavailable from time to time due to mechanical, telecommunication, software, and third-party vendor failures. YRMC cannot predict or control when such downtime may occur and cannot control the duration of such downtime. As a result, YRMC cannot and does not have any liability for such failures.

The medical information on this Platform is provided as an information resource only, and is not to be used or relied on for any diagnostic or treatment purposes. This information is not intended to be patient education, does not create any patient-physician relationship, and should not be used as a substitute for professional diagnosis and treatment. Please consult your health care provider or other qualified health provider prior to starting a new treatment, making any healthcare decisions or for guidance about a specific medical condition.

YRMC makes no guarantees, express or implied, with respect to any information contained in these Web pages. No guarantees express or implied, are made with respect to any materials authored by persons at or agents of YRMC, or its affiliates. No guarantees express or implied, are made with respect to any materials contained on web pages accessed via links from this Platform.

YRMC has no legal obligation to update the information which appears on this Platform, and does not warrant that all of the information contained herein is accurate at any particular point in time. YRMC reserves the right to change, improve, or discontinue this Platform, in whole or in part, at any time without prior notice.  Revisions/changes will be effective as of their posting. Using this Platform after such revisions are posted constitutes your acceptance of the agreement as it appears at the time of your access or use.

Access to this Web Platform by you, the user, constitutes your understanding and acceptance of and agreement to the above terms.

LIMITATION OF LIABILITY: IN NO EVENT WILL YRMC, THE PROVIDERS, OR ANY OF THEIR RESPECTIVE VENDORS, AFFILIATES, OFFICERS, MEMBERS, REPRESENTATIVES, SUPPLIERS, DIRECTORS, EMPLOYEES, CONSULTANTS, OWNERS, OR AGENTS BE LIABLE FOR DAMAGES OF ANY KIND, INCLUDING WITHOUT LIMITATION ANY DAMAGES FOR LOSS OF USE, DATA, INFORMATION, PROFITS, BUSINESS, REVENUE, EXPECTED SAVINGS OR BUSINESS INTERRUPTION, OR ANY DIRECT, SPECIAL, INDIRECT, INCIDENTAL, EXEMPLARY, PUNITIVE OR CONSEQUENTIAL DAMAGES ARISING FROM OR OTHERWISE RELATED TO THIS WEBSITE OR YOUR USE OF THIS WEBSITE, WHETHER SUCH DAMAGES ARE BASED IN TORT, CONTRACT, NEGLIGENCE, STRICT LIABILITY OR OTHERWISE, EVEN IF YRMC HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR SUCH DAMAGES WERE OTHERWISE FORESEEABLE. YOUR SOLE AND EXCLUSIVE REMEDY IN THE EVENT OF SUCH DAMAGE IS TO DISCONTINUE YOUR ACCESS TO AND USE OF THIS WEBSITE. NOTWITHSTANDING THE FOREGOING, IN ANY EVENT, THE AGGREGATE LIABILITY OF COMPANY, THE PROVIDERS AND THEIR AFFILIATES AND VENDORS FOR ANY REASON SHALL NOT EXCEED $100.00 US, EVEN IF SUCH REMEDY SHOULD FAIL OF ITS ESSENTIAL PURPOSE.

This Agreement is governed by and interpreted under the laws of the State of Arizona and the federal laws of the United States, without regard to conflicts of laws principles. This Agreement and access to the Website will be deemed to have been performed and occurred in the State of Arizona and the courts of that State will have exclusive jurisdiction to entertain any action arising under this Agreement. You hereby irrevocably submit to the exclusive jurisdiction and venue of the courts of the State of Arizona, the County of Yavapai and waive any objections as to personal jurisdiction, venue and forum nonconveniens.

Conditions of Service

Please read this information carefully and ask questions if you do not understand. If you would like an interpreter, we will provide one at no charge.  By using the Platform, you are agreeing and consenting to the information within.

AUTHORIZATION FOR MEDICAL AND SURGICAL TREATMENT:

• YRMC works with a variety of physicians, medical providers and/or groups. Although some of these providers are YRMC employees most are independent contractors and not employees or agents of the YRMC. YRMC is not liable for the acts or omissions of the independent physicians or contracted providers.
• I consent to any examinations, procedures, treatments and services under the general or special instructions of my physician(s). I authorize YRMC, its employees, agents, students and physicians caring for me to treat my condition(s) to include telemedicine services and/or consultations.
• I have been informed of the treatment and/or procedures considered necessary for my condition(s). No guarantees have been made to me regarding the results of my examination or treatment.
• Photographs and/or videotapes may be taken and used as part of my medical record.

HEALTH CARE PRACTITIONERS: Health care practitioners includes Medical Doctors (MD), Osteopathic Doctors (DO), Surgeons, Anesthesiologists, Certified Registered Nurse Anesthetists, Physician Assistants (PA), Nurse Practitioners (NP), Radiologists, Pathologists, Cardiologists, Emergency Physicians, Imaging Services, Dialysis Services and any other treating providers. Although some health care practitioners are employed by YRMC, most are neither employees nor agents of YRMC and are considered independent contractors. I understand that YRMC is not liable for the ordering or providing of treatment by those health care practitioners who are not YRMC employees.

RELEASE OF INFORMATION: I authorize YRMC under state and Federal law to release all or any part of my record (including alcohol or drug abuse, HIV-related or communicable disease information) to persons or organizations for such purposes as treatment, billing and collection, insurance and quality review, medical audits, organ donation and treatment by and payment of other providers.

I understand that YRMC may retrieve medical record history, prescription history and/or other medical information from other health care providers for my care and treatment.

FINANCIAL AGREEMENT: I understand that I am responsible for my bill and if my insurance company has not paid within 45 days of my visit that this account will be considered past due and I will be responsible for payment. At YRMC’s option, a delinquent account may be charged interest at the rate of 18% per annum from date of my visit until paid in full. Physicians may bill separately from YRMC. If those physicians do not participate in the same insurance plans as YRMC, this could affect the reimbursement made by the insurance plan to the physicians. To the extent not expressly prohibited by law, I agree to pay physicians’ bills that are not paid in full by the health insurance carrier or other third party payer. I also agree to pay any applicable health insurance deductibles and copayments.

ASSIGNMENT: I understand that I am responsible for any charges not covered. If I am eligible for Medicare benefits, I will assign the benefits payable for physician services to physician or organization furnishing the services and authorize those entities to bill and collect from Medicare directly. If I am entitled to benefits arising out of any insurance policy insuring me or any other party liable to me, I will assign such benefits to YRMC or any person or entity providing services to me to pay my bill.

AUTO-DIALING: I understands that I may be contacted using prerecorded/artificial voice messages and/or use of an automatic telephone dialing system, via e-mail, via text messages or and other forms of electronic communication. Additionally, I understand that I may be contacted by telephone, including cellular phone numbers associated with my account.

CERTIFICATIONS: I certify that:

• I am the patient or the patient’s duly authorized and legal representative with full legal authority to execute this agreement for and on behalf of the patient.
• I have read the foregoing and and received a copy.
  
• I fully understand the content and significance of this document.
• I agree to all terms in this Conditions of Service.

Privacy Policy

Effective: December 12, 2018

Yavapai Regional Medical Center (“YRMC”) is committed to maintaining the privacy of YRMC Virtual Care platform users.  The purpose of this privacy policy (“Policy”) is to let you know how YRMC collects, protects, shares, and controls information received from you via the YRMC Virtual Care mobile app, YRMC Virtual Care website and/or members-only website (collectively, the "Platform"), as well as to inform you of the risks involved when you communicate via the Internet.  This Privacy Policy governs only the collection and use of your information via the Platform located here YRMC Virtual Care website operated by Yavapai Regional Medical Center, (“YRMC”). This Privacy Policy does not govern any information you may share directly with the Provider outside of this Platform, such as in the course of a consultation.

Agreement to Privacy Policy

YOUR ACCESS AND USE OF THIS PLATFORM IS SUBJECT TO YOUR AGREEMENT WITH THE BELOW POLICY, ALONG WITH THE YRMC VIRTUAL CARE TERMS OF USE AND CONDITIONS OF SERVICE. BY USING THIS PLATFORM, YOU EXPRESSLY AGREE TO THE TERMS OF THIS PRIVACY POLICY AND CONSENT TO THE COLLECTION AND USE OF INFORMATION AS DISCUSSED IN THIS PRIVACY POLICY.

IF YOU DO NOT AGREE WITH THE BELOW POLICY, PLEASE DO NOT USE OR ACCESS THIS PLATFORM FOR ANY PURPOSE.

Modifications to Privacy Policy

YRMC may revise this Policy from time to time. By accessing or using this Platform after revisions are posted you agree and consent to the Policy as well as the YRMC Virtual Care Platform Terms of Use and Conditions of Service.

Applicability of this Privacy Policy

This Privacy Policy applies solely to the Platform and provides you information on the specific information that YRMC may collect from you via the Platform and how we may use it, whether you are using the Platform as a patient (or legal representative) or a Provider-affiliated physician.

Disclosure of Information Practices

Whether you are a patient (or legal representative) or a Provider-affiliated physician, if we collect information from or about you via the Platform, we will tell you what information we are collecting either at the point of collection or via this Privacy Policy. The amount and type of information that we receive depends on how you use this Platform and the information you choose to submit to us via the Platform.

Whether you are a patient (or legal representative) or a Provider-affiliated physician, we may track use of your user name and may also capture the paths taken as you move from page to page (i.e., your "click stream" activity). When you log in, your user name and password will be logged by our system in an audit log.

As a user of the Platform, you may also choose to use the secure messaging feature of the Platform which will allows the exchange of communications between patients and Providers and which may contain identifiable health information. Communications sent via this feature are recorded and maintained by YRMC. Platform users have the ability to view the trail of messages received and sent via their Platform account. YRMC does not edit the content of the communications between patients and Providers.

Personally Identifiable Information

You may request additional information about the Platform and the Services by submitting your information to us or otherwise contacting us as set forth on the Platform. If you elect to send us your contact information, we will use your contact information to provide you the information you requested and otherwise communicate with you to respond to your inquiry.

Identifiable Health Information

If you are a patient or the legal representative of a patient, you must provide certain identifiable health information and medical history in order to complete your registration for Platform to request behavioral health or other medical consultations provided by the Providers (“Services”).

If you are a patient (or the legal representative of a patient), we will collect identifiable health information from you during the registration process and in the event you later request information or Services. We may collect any identifiable information that you provide to us, such as your name, address, e-mail address, gender, birth date and phone number. We also need your medical history in order for you to request Services.

When you register for the Platform via the Website, the registration process requires you to choose a user name and password for your account, which you should keep and maintain as confidential. If you choose to share your user name and password you understand that those individuals to whom you share that information will have access to your identifiable health information and will be able to add to your identifiable health information as though they were you. You will be responsible for all activities by users resulting from sharing or not maintaining the confidentiality of your user name or password.

If you are a registered patient user of the Platform, your identifiable health information (or that of the patient for whom you are the legal representative) will become accessible to YRMC in order to provide you access to such information through the Platform. This information includes the information you provide to YRMC for us to share with Providers and information uploaded to the Platform by Providers related to any Services.

Non-Identifiable Health Information

Either YRMC or our third party vendor on behalf of YRMC may also collect non-identifiable information, which is automatically collected as you browse or otherwise access the Platform. We may collect such information by tracking, or asking our third party vendor to track, your click-stream activity when such information is not tied to a user ID through the use of "cookie" technology or by tracking internet protocol (IP) addresses, as explained below.

Cookies

Like many companies, we may use "cookie" technology on and off of the Platform. “Cookies” are small pieces of information that are stored by your browser on your computer’s hard drive. They enhance your online experience by saving your preferences while you are visiting a particular website. The cookies do not contain any identifiable health information and cannot profile your system or collect information from your hard drive.

The "help" portion of the toolbar on most browsers will tell you how to prevent your browser from accepting certain types of cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. Please note that disabling temporary cookies may prevent you from using and accessing this Platform. Disabling permanent cookies may also impact your use and access of the Platform and in particular will not allow you to see any personalization on the Platform that you may activate.

In addition, if you visit our Platform again after deleting a cookie, a new cookie may be activated.

Since third parties may use their own cookies when you click on a hypertext link to their site or service, you should carefully review the privacy policy of other sites you link to from our Platform.

IP Addresses

We may also log and track IP addresses for systems administration purposes and for reporting usage trends. Your IP address is usually associated with the physical place from which you enter the Internet, the name of the domain and host from which you access the Internet, the browser software you use and your operating system, and may also depend on the date and time you access the Platform.  By collecting your IP address, we may record the page that linked you to this Platform, the web pages you visit, the ads you see or click on, and other information about the type of web browser, computer, platform and settings you are using, and any search terms you enter on this Platform. IP addresses are not used to track an individual user’s session. This information only helps us determine how often different areas of our Website and Platform are visited.

We may combine non-identifiable information collected automatically (such as through IP addresses, cookies or click-stream monitoring) with any previously submitted personal information that we may have received from you.

Geographic Location

We may collect your geographic location based on your IP address and other location-based data. However, we do not collect any device identifications.

Analytics

We may also use various third party internet vendors to collect, track and analyze track analytical data regarding Website usage and trends.

Surveys

Users of the Platform may have the opportunity to participate through the Platform in various YRMC surveys regarding use of the Platform and receipt of the Services.

If you choose not to receive survey invitations through the Platform you may change your privacy settings within the Platform.

Any survey responses that you choose to submit may be aggregated, de-identified and provided or sold to third parties as set forth below.

How Will Your Information Be Used And Disclosed?

We will not sell, share or rent the information that is collected via the Platform to others in ways that differ from what is disclosed in this Privacy Policy.

Identifiable Health Information

We may use any identifiable health information or other information that you voluntarily provide us in order to provide you with information, products or services that you may request from YRMC.

We may also use your identifiable information to send you appointment reminders or other notifications regarding the Services. If you elect to provide us a cell phone number, you expressly consent that we can provide these communications to you via text message. Data or text charges may apply. You may change your preferred method of communication in your “My Account” setting.

To the extent permitted by applicable law, YRMC may share your information collected from this Platform with third parties.  We will not sell or share information collected from this Platform to others in ways that are inconsistent from what is disclosed in this Policy. We do not sell, share or disclose your identifiable information collected from this Platform to any third parties for any marketing or advertising purposes. 

YRMC maintains full rights to any information collected on this Platform, and may freely collect, use and disclose such information unless prohibited by this Privacy Policy or applicable law.

Non-Identifiable Health Information 

The non-identifiable health information we collect may be de-identified and shared with our suppliers and vendors and used in the aggregate to create summary statistics that help us analyze Platform usage trends, assess what information is of most and least importance, determine technical design specifications, arrange the Platform in the most user-friendly way, and identify system performance or problem areas.

We may also use your geographic location to provide you with specific content and direct you to your closest service providers to the extent permitted by applicable law.

Transfer of Data

In the event of a change in control of YRMC or sale by YRMC of substantially all of its assets or other acquisition, sale, merger or reorganization, any information owned by or in the control of YRMC may be transferred and/or sold to such YRMC successor, who will comply with the terms of this Privacy Policy.

Security

While no web site can guarantee security, we maintain physical, administrative, electronic, technical and procedural safeguards to help protect your personal information collected via the Platform as required by applicable law. While we cannot guarantee that loss, misuse or alteration to data will not occur, we use industry standards, such as Secure Socket Layers ("SSL") technology, to help safeguard against such occurrences. In certain areas, the information passed between your browser and our system is encrypted with SSL technology to create a protected connection between you and our website to ensure confidentiality.

Our data center is both physically and electronically secured. Our servers are protected behind the Internet by using firewall and encryption technology. All data is stored and transferred in encrypted formats that exceed standards defined by HIPAA. No data is transferred to users that do not have specific data access keys.

We limit access to personally identifiable information about you to our employees and third-party agents, who we reasonably believe need to have access to your information to provide you with the information or services you request via the Platform.

In the event that a breach in our security systems occurs and there is a possibility that an unauthorized person acquires your personal information, we will notify you of such a breach as may be required by applicable law.

In order to help maintain security, you should never share your user ID or password and should always sign out when you are finished using the Platform.

Access

We will maintain your information and allow you to request updates at any time by logging into your Platform account to access your information. We will also take steps to make sure that any updates that you provide are processed in a timely and complete manner.

Third Party Websites

If you use the Platform to link to another web site, which is not controlled or maintained by YRMC, you may decide to disclose personal information at that web site. For example, you might provide your contact information to obtain an information packet from an organization. Please be aware that in contacting that site, or in providing information on that site, that third party may obtain personal information about you. This Privacy Policy does not apply when you leave the Platform and go to a third party web site from the Platform. We structure the Service so that no personal or health information goes in the search string or URL when you move from the Platform to a linked web site. We encourage you to be aware when you leave our Service and to read the privacy statements of each and every site that collects personally identifiable information.

What if I am accessing this Platform from outside of the United States?

If you are visiting our Platform from outside the United States, please be aware that your information may be transferred to, stored or processed in the United States, where our servers are located and our central database is operated. The data protection and other laws of the United States and other countries might not be as comprehensive as those in your country, but please be assured that we take steps to protect your privacy. By using the Platform, you understand that your information may be transferred to our facilities and those third parties with whom we share it as described in this privacy policy.

Important Note Regarding Children

This Platform is not directed toward children under 18 years of age and YRMC does not knowingly collect information from children under 18 through this Platform. Any information submitted via the Platform regarding a minor under the age of 18 must be submitted by the minor's legal representative. To the extent permitted by applicable state law, minors may access their identifiable health information through their physician.

YRMC complies with the Children’s Online Privacy Protection Act (“COPPA”). YRMC does not knowingly allow anyone under the age of thirteen (13) to provide personal identifiable information on the Platform. If you think we have collected personal information from a child under the age of 13 through this Platform, please contact us immediately.

What if I have questions or concerns regarding this Privacy Policy?

If you have any questions about this Privacy Policy or the use of your information by YRMC please contact us at:

Yavapai Regional Medical Center
ATTN: Corporate Compliance Office
1003 Willow Creek Road
Prescott, AZ 86301
[email protected]

​ 

Notifications

HEALTH INFORMATION EXCHANGE (HIE):

• I understand that YRMC is a participant of the Arizona statewide Health Information Exchange (HIE).
• I acknowledge receipt of and have read and understand the HIE Notice of Health Information Practice.
• I understand that I can change a decision regarding opting out or opting back in at any time by contacting Patient Access at 928-771-5110 and requesting the appropriate form.
• For more information you may visit the Health Current website.


PATIENT CARE PARTNERSHIP (PATIENT RIGHTS AND RESPONSIBILITIES: I acknowledge receipt of the Patient Care Partnership (Patient Rights and Responsibilities).


NOTICE OF PRIVACY PRACTICES:  I acknowledge receipt of YRMC’s Notice of Privacy Practices


NOTICE OF NONDISCIMMINATION:

YRMC complies with applicable civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability or sex. YRMC does not exclude people or treat them differently because of race, color, national origin, age, disability or sex.

YRMC:

• Provides free aids and services to people with disabilities to communicate effectively with us, such as:
  • Qualified sign language interpreters
  • Written information in other formats (large print, audio, accessible electronic formats, other formats)
• Provides free language services to people whose primary language is not English, such as:
  • Qualified interpreters
  • Information written in other languages.

If you need these services, contract the 1557 Coordinator at 928-771-5688 or [email protected].

If you believe that YRMC has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can  file a grievance with: 1557 Coordinator/Corporate Compliance Officer, 1003 Willow Creek Road, Prescott, AZ 86301, 928-771-5688 (p), 928-771-5391 (f), or [email protected]. You can file a grievance in person or by mail, fax, or email. If you need help filing a grievance, the 1557 Coordinator/Corporate Compliance Officer is available to help you.

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office of Civil Rights Complaint Portal, which is available at: https://ocrportal.hhs.gov/ocr/smartscreen/main.jsf, or by mail or phone at:

U.S. Department of Health and Human Services
200 Independence Avenue SW Room 509F
HHH Building,
Washington, D.C. 20201
1-800-368-1019 or 1-800-537-7697 (TDD)

Complaint forms are available at https://www.hhs.gov/ocr/office/file/index.html

COPIES:


• You may ask for a copy of the YRMC West Patient Handbook, Patient Care Partnership and/or the Notice of Privacy Practices at any time. These documents may also be viewed on Yavapai Regional Medical Center’s website.


INQUIRIES:


For inquiries or more information about these Terms, please contact us at:

Yavapai Regional Medical Center
ATTN: Corporate Compliance Office
1003 Willow Creek Road
Prescott, AZ 86301
[email protected]