PATIENT AND VISITOR INFORMATION
Quick Facts & Frequently Asked Questions (FAQ)
YRMC recognizes the value of visitor and family support to the healing process and is committed to provide a respectful and safe environment for all patients, visitors and staff.
NOTE: There may be instances where exceptions to these general policies may be appropriate. The Nursing Supervisor, Department Manager, or designee may determine whether deviations from these policies are acceptable.
VISITING HOURS
Open family and guest visiting is allowed and encouraged. Each department will develop guidelines for visitors that encourage family and guest participation, while maintaining the health and healing of the patient as a priority.
After 8 p.m. at YRMC East in Prescott Valley and 8:30 p.m. at YRMC West in Prescott, all visitors will enter the hospital through the Emergency Department and remain in designated visiting areas.
Minors are welcome when accompanied by a responsible adult.
If the patient is a new mom in the Family Birthing Center, visiting children must be a brother or sister to the baby or at least 12 years old.
MAPS
YRMC West Campus1003 Willow Creek Road, Prescott, AZ 86301
YRMC East Campus
7700 E. Florentine Road,Prescott Valley, AZ 86314
Del E. Webb Center
3262 Windsong Road, Prescott Valley, AZ 86314
PARKING
Visitor and patient parking is available around the perimeter of the hospital. Signs clearly indicate parking. Click here for maps of YRMC's parking areas.CAFETERIA
Our East and West Campus cafeterias serve a variety of hot entrees daily and feature a grill, deli and salad bar for your enjoyment. Our Italian Bistros offer made-to-order pizza and other fine Italian favorites. We are also pleased to provide Starbuck's coffee, tea, hot chocolate, fresh pastries and frozen yogurt.Cafeteria Hours: (Our hours are always the same – even on holidays and weekends)
- 7:00 a.m. to 7:00 p.m.
- 11:00 a.m. - 7:00 p.m.
- 7:00 a.m. - 10:00 a.m.
- 11:00 a.m. - 1:30 p.m.
- 5:00 p.m. - 6:30 p.m.
- Open all day
- We are pleased to accept cash, check, Visa and Master Card. An ATM machine is available right outside the cafeteria for your convenience.
- East Campus: our cafeteria is located adjacent to the main lobby waiting area on the ground floor.
- West Campus: from the main entrance and information desk, take a right, and at the first hallway past the gift shop, take a left.
- Vending machines are also available near the East and West Campus cafeterias.
FRAGRANCES
Nothing smells sweeter... than concern for others!Strong fragrances are known to cause allergic reactions, migraine headaches, and even asthma attacks in some people. Hospital patients can be especially sensitive.
Please be considerate when visiting YRMC. Wearing a powerful fragrance is not good medicine.
FLOWERS and BALLOONS
Flowers, plants, and non-latex (Mylar) balloons are permitted in patient rooms in limited quantities. No flowers, plants, or balloons are allowed in the nursery. Family members may be asked to take overly fragrant flowers home as these may trigger allergies.Ordering Flowers and Balloons: Our Gift Shop has a lovely selection of appropriate flowers and balloons. You may call our Gift Shop to place an order for delivery to a patient by calling (928) 771-5592.
CHAPLAIN/PASTORAL CARE
YRMC's Pastoral Care program offers round-the-clock multi-denominational services by chaplains. For more information, click here.YRMC'S PRIVACY STATEMENTS
YRMC has a commitment to keep your personal health information confidential.
Details of your rights and our responsibilities are explained in our Notice of Privacy.
- Notice of Privacy - English
- Notice of Privacy - Spanish ( Aviso de Privacidad )
BEING ADMITTED TO THE HOSPITAL (FAQ)
- Where do I go if I'm going to be admitted?
Monday - Friday, 8:00 a.m. through 5:30 p.m., go to the Admitting Office located behind the hospital's main entrance hospitality desk.
During off hours or the weekend, please go to the Emergency Department Admitting office. What should I bring with me?
Bring a list of current medications, your medical history, insurance cards, phone numbers to next of kin, as well as, Advance Directives, Living Wills, or Power of Attorney.What can I bring with me?
Slippers, robe, books, magazines.What should I not bring?
Please do not bring electronic devices such as hair dryers and curling irons.How are my belongings secured?
The hospital has a safe for small valuables. All other items are the responsibility of the patient.Can a child bring a teddy bear from home?
Yes! We can also provide a VCR and movies for the child's enjoyment during the stay.Can a child wear his/her own pajamas?
Yes. However, if the child is to have an IV inserted, hospital pajamas are preferred.Can a visitor stay overnight?
One (1) parent or caregiver of a sick child may stay with the child overnight. A reclining chair or cot may be provided for the parent’s comfort. No other visitors may stay in a patient’s room overnight unless necessitated by the patient’s condition or needs and approved by the Unit Nursing Director or designee.Can a visitor bring "goodies" to a patient?
Please refrain from bringing food or treats to a patient as they may be on a special diet. As a patient, please check with your nurse before accepting any food brought in by family or friends. Please check with the Nursing Director for exceptions.How may my family or friends reach me while I'm at the hospital?
A direct phone number to your bed will be available to them. Please ask your nurse for your personal phone number.